About

Gaanavi S Gowda is a Technical CS Specialist at Amazon Web Services (AWS) with over six years of experience in Enterprise Customer Support in Cloud Technology. She is a Certified Cloud practitioner at AWS and provides premium support to elite clientele. Gaanavi is passionate about striking a balance between customer obsession and satisfaction. At her current role, Gaanavi is responsible for day-to-day communication with enterprise customers, solving billing and accounts related queries, and specialized cost optimization for near reach of assigned customer goals. She also analyzes unusual trends and spikes to help mitigate future concerns for the customers and helps with smooth transition and onboarding of customers to the AWS platform. Prior to joining Amazon, Gaanavi worked at Exotel as a Team Lead, Enterprise Client Services where she handled over 50 clients per month to address customer inquiries and concerns. She resolved P0 problems and escalations, improved operations, and provided exceptional client support. Gaanavi also worked with Enterprise clients to understand their needs and provide dedicated client service. She led the Enterprise-support team in the delivery of the Service Report project, resulting in automation of customized usage reports to each of the enterprise clients. She also managed the quality assurance program, including on-site visits, internal data audits, and customer satisfaction surveys. In her previous role at Exotel, Gaanavi was promoted to Team Lead, Customer Service for displaying outstanding enthusiasm and remaining calm in extremely trying situations. She developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers. Gaanavi also assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge. She provided basic technical support for clients on a wide range of productivity-related issues and trained new personnel regarding company operations, policies, and services. Gaanavi collaborated with staff members to enhance customer service experience and improved overall customer satisfaction scores to 85% by anticipating needs and providing outstanding support. She reduced process inconsistencies and effectively trained team members on best practices and protocols, thus increasing team efficiency. Gaanavi completed her Bachelor's degree in Computer and Information Sciences, General from Atria Institute of Technology in 2014 and her previous education history includes Presidency University Bangalore. Her tech stack includes AWS, Web, and QA. With her relevant experience of 6.69 years, Gaanavi is a highly skilled and dedicated Technical CS Specialist in Cloud Technology.